Refund policy

30-Day Return Policy

We accept return requests made within 30 days after your order is delivered.

To be eligible for a return, your item must be unworn, unused, and in the same condition in which it was received, with any original tags and packaging included. You will also need your receipt or proof of purchase.

To request a return, please email cowpokedcactus@gmail.com with your order number and reason for the return. If your return is accepted, we will provide instructions and the appropriate return address. Items returned without prior authorization will not be accepted.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are nonrefundable.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us as soon as possible at cowpokedcactus@gmail.com. Please include your order number and clear photographs of the item and packaging so we can evaluate the issue and make it right.

Because some products are fulfilled by outside production partners, please do not mail an item back to the address shown on its original package unless instructed to do so.

Nonreturnable Items

Custom, personalized, and commissioned products are final sale and cannot be returned or exchanged unless they arrive damaged, defective, or incorrect.

Digital products, gift cards, clearance items, and products marked “final sale” are also nonreturnable. Please contact us before purchasing if you have questions about whether a particular item is eligible for return.

Exchanges

We do not offer direct exchanges. The fastest way to receive a different item or size is to request a return for the original item and place a new order after the return is accepted.

Order Changes and Cancellations

Because many Cowpoked Cactus products are made to order, production may begin shortly after an order is placed. Contact us immediately if you need to request a change or cancellation. We cannot guarantee that an order can be changed or canceled after it has entered production.

Refunds

We will notify you after your return has been received and inspected. If approved, the refund will be issued to your original payment method within 10 business days. Your bank or credit-card provider may require additional processing time before the refund appears.

If more than 15 business days have passed since your refund was approved, please contact cowpokedcactus@gmail.com